FAQs and Spa Etiquette

Visit The Skin Clinic at Urban Spa in Bishop's Stortford:  Important Infomation & Spa Etiquette

Spa Etiquette We kindly ask you to respect all spa guests right to peace and quiet. Mobile phones must be switched off at all times and smoking or vaping is not permitted. If you’re unhappy with any aspect of your spa experience, please inform us so we have the opportunity to rectify and resolve any situation that may arise.

TipsNone of our prices include service charge. This is left to your discretion and is greatly appreciated.

Please note: A patch or skin test if required 48 hours prior to some of our treatments so please check when booking.  Please also note that children are not permitted in the treatment rooms or relaxation room.

See below for our Frequently Asked Questions and Useful Information.

Opening Hours

Monday: 9am-6pm

Tuesday 9am-8pm

Wednesday: 9am-8pm

Thursday: 9am-8pm

Friday: 9am-6pm

Saturday: 8.30am-5pm

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